Effective date: January 2019

Date of last revision: April 2021

Vertual is committed to respecting your privacy. The following privacy policy explains how we responsibly manage personal data provided by you.

This policy describes how we collect and use information, the limited conditions under which we may disclose it to others, and how we keep it secure. It also explains how you can manage your personal information.

Collection of Personal Information

When you contact us, you may provide certain personal information. This means any information that is related to an identified person, or that may be used to identify an individual, including: first and last name, e-mail address, postal address or telephone number, title or occupation.

If you choose to make a purchase from us, or we need to make payments to you, we may also collect additional information such as billing account details or bank account details.

When you visit our web-site, we gather certain information automatically. This may include IP address, browser type, Internet Service Provider (ISP), the pages, pictures and videos you have viewed on our site, your operating system, date and time.

Use of Personal Information

Vertual will only use or process personal information where it is necessary for a legitimate purpose, including those listed below:

  • To provide you with products, services or information, including marketing and promotional information.
  • To provide you with help and support for our products.
  • To maintain and administer services, or to process invoices and payments.
  • To improve the quality of our products and services.

We may also use your information to comply with our legal obligations, or to fulfil a contract held with you. In some cases, this will be because you have consented to our use of your information. You have the right to withdraw your consent at any time by contacting us at privacy@vertual.co.uk

Security of Personal Information

We are committed to ensuring that your information is secure. We safeguard the information you have supplied with physical, electronic and managerial procedures. We have taken reasonable precautions to protect against misuse, unauthorised access, disclosure, alteration, or theft of your personal information.

This includes the use of antivirus software, encrypted connections, password protected files and firewalls. We use access controls and secure passwords to limit access to information to authorised personnel.

Information shared with Outside Parties

Any information you provide to us will be used for our purposes only as described in this privacy policy. Except as described in this privacy policy, your information will not be shared with other companies, or individuals outside Vertual.

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us. For example:

· To third parties that we use to deliver products and services to you (such as courier delivery services, and sub-contractors carrying out installation
work on our behalf).

· To our authorised distributors when they handle sales of our products and provide support in your country.

Vertual complies with applicable law and, to the extent needed to fulfil our legal obligations, may be required to disclose personal information in response to legal requests by law enforcement, government or the courts.

Should Vertual be involved in an acquisition, merger or sale of all or part of its assets, you will be notified by e-mail and/or a prominent notice placed on our web-site which will explain any change in ownership or uses of your personal information.

We may also disclose your personal information to other third parties only when we have your explicit prior consent to do so.

Managing your Personal Information

You may request details of personal information which we hold about you at any time. If you wish to review, amend or delete your personal information, please contact us at privacy@vertual.co.uk

Retaining Personal Information

We will retain and use your personal information for as long as needed to fulfil our service obligations to you, to comply with our legal obligations and for other purposes as set out in this privacy policy, in accordance with applicable laws.

Changes to this Privacy Policy

Vertual will review this policy annually. Any changes to the policy will be notified by e-mail and displayed on our web-site.

We welcome your comments, suggestions and questions on this privacy policy. Please direct any feedback to privacy@vertual.co.uk

Alternatively, you may contact us by post at our registered company address, which is prominently displayed on our web-site.

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